Contact support
Ask product questionsReport problems or unexpected behaviourLeave feedback
Questions about invited access or a workflow evaluation? Request access
No assistant connected yet? Email hello@arfiti.com
Support starts in your assistant
You already work with Arfiti through Cowork, Codex or another connected assistant. Support works the same way: no separate portal, no form to fill in.
1
Ask your assistant to open a ticketSay what is wrong or what you need. The assistant submits a support ticket to Arfiti through the same connection it uses for your books, with the relevant context attached.
2
We reply by emailA person on the Arfiti team picks it up and answers at the address on your account. Nothing is changed in your books without your approval.
3
Ask for the status any timeYour assistant can tell you where the ticket is, what we replied, and whether anything is waiting on you.
Example · in your assistant
Submit a support ticket to Arfiti: the September bank import from Brightline shows 3 duplicate lines.
Ticket SUP-214 submitted with the import run and the three lines attached. Arfiti will reply to mari@halden.ee. Open
What’s the status of my Arfiti ticket?
SUP-214 — answered 2 hours ago: the duplicates came from an overlapping statement date range; a fix is proposed for your review. Awaiting your review
Concept illustration. Ticket numbers and replies are examples.